Career Opportunities

Manager - Customer Service

Sierra Pacific Windows - Sales Region: Chicago
Sales Region, IL
Close:  03/31/2017
Job Type: Full-Time

Job Description

Sierra Pacific Windows is seeking a Customer Service Manager for the Chicago direct sales region.  The successful applicant will lead a team of delivery, service and administrative professionals in the delivery and service of factory direct windows and doors in the Chicago sales region.

• Effectively lead a team of delivery, service and administrative employees
• Build and maintain strong customer relationships
• Manage work schedules, duties and overtime of branch personnel
• Approve timecards assuring compliance with applicable regulations and Company policy
• Daily communication of branch operations with Regional Manager
• Assure safe workplace practices are followed and promote safety awareness.
• Identify opportunities and take measures to reduce waste and inefficiencies
• Identify and participate in crew member commendation, coaching or disciplinary actions
• Participate in interviews and selection of new hires
• Efficiently schedule weekly service for service technicians
• Manage customer service issues on site as well as warehousing and inventory management

• Two years of supervisory experience in the construction / woodworking industry preferred 
• Demonstrated skills in leadership, motivation and customer service management
• Working knowledge of windows, doors and the construction industry
• Excellent interpersonal and written/oral communications skills
• Ability to effectively coordinate activities and accomplish goals
• Must be detail oriented, well organized and have an ability to multi-task
• Proficient computer and math skills
• Attention to detail
• Self-motivated with an ability to lead and motivate others
• The successful applicant is required to live in the Chicago area


The rate of pay for this salaried position will be dependent on experience and qualifications.  If you are qualified and would like to apply, please send a cover letter naming this position and resume by March 31, 2017 to:

Nancy Jones, Human Resources
Sierra Pacific Window Division
PO Box 8489
Red Bluff, CA 96080

Sierra Pacific Industries is a third generation family-owned company based in Northern California. Sierra Pacific owns and sustainably manages nearly 2 million acres of timberland in California and Washington. We are growing forests for our future, planting over 6 million new trees every year. Our forests are managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals.

Sierra Pacific effectively utilizes nearly 100% of every piece of wood we bring to our mills. In fact, the small amount that isn’t turned into windows, millwork, lumber, or landscaping material is actually converted into electricity in our seven biomass-fueled power plants.

As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We are also proud that all Sierra Pacific facilities follow our tobacco-free policy. We verify the social security number of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.