Career Opportunities

Service Person

Sierra Pacific Windows - Sales Region: Northeast
Sales Region, ME, NH, VT, MA, RI, CT, NY, PA, NJ
Close:  04/13/2019
Job Type: Full-Time

Job Description

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us.

What does it mean to be part of the Sierra Pacific family? It means you are a valued team member and part of a growing third-generation family-owned forest products company built on hard work, innovation, and wise investments.

With over 5,000 crew members in over 30 states, Sierra Pacific offers many opportunities for personal and professional growth; from entry-level to skilled trades, from truck drivers to sales managers, from foresters to engineers – for everyone! We invite you to learn more about our history, our 2 million acres of forestlands, and our state-of-the-art wood product and window manufacturing facilities at

Currently, we are seeking a Product Service Representative to oversee, manage, review, and document service for the Northeastern Region including New Jersey, Connecticut, Pennsylvania and New York.

About The Position
• Perform inspections, troubleshoot, analyze, and perform necessary repairs
• Assist and train distributors on AAMA installation, product and repair practices, and warranty service
• Direct sales customers and installation crews on AAMA installation practices and product repairs
• Manage warranty service and assist with scheduling of service inspections and requests
• Supervise onsite service crews for large service projects
• Observe onsite water tests when required by commercial contract
• Order and maintain inventory of tools, materials, and parts necessary to perform service
• Effectively document (in both writing and photos) all service events and inspections
• Communicate effectively with distributors, builders, architects, and main office
• Some overnight travel will be required

• 5 years’ window and door service experience required
• Construction knowledge is a plus
• AAMA Installation Master certified or able to obtain certification within 1 year
• Proven strong organizational and time management skills
• Excellent written and verbal communication skills
• Dependable and self-motivated with ability to work as a team player in a fast paced environment
• Mechanical aptitude and customer service oriented
• AAMA Installation Masters Certified or ability to obtain a certification
• Must have a valid driver’s license and clean DMV record

Why Join Our Team?
Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.

We provide an excellent benefit package including a full Health Benefits Plan with low cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company paid Life Insurance. In addition, for over 38 years, the Sierra Pacific Foundation has provided scholarships to help the children of our crew members with education expenses. Each year, we give an average of $500,000 in scholarships.

How To Apply
If you are qualified and would like to join our team, please send a cover letter referencing this position and a resume to:

Sierra Pacific Windows
Cher Murphy, Human Resources
575 South Whelen Ave
Medford, WI 54451
(715) 748-1776

Sierra Pacific Industries is a third generation family-owned company based in Northern California. Sierra Pacific owns and sustainably manages nearly 2 million acres of timberland in California and Washington. We are growing forests for our future, planting over 6 million new trees every year. Our forests are managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals.

Sierra Pacific effectively utilizes nearly 100% of every piece of wood we bring to our mills. In fact, the small amount that isn’t turned into windows, millwork, lumber, or landscaping material is actually converted into electricity in our seven biomass-fueled power plants.

As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We are also proud that all Sierra Pacific facilities follow our tobacco-free policy. We verify the social security number of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

Hear from our valued SPI family, in their own words and through their own stories, what it's like to build a career at Sierra Pacific Industries.