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Customer Service Representative

Sierra Pacific Windows - Medford
Medford, WI
Close Date:  Open
Job Type: Full-Time

Job Description

We are seeking a Product Service Team Member to work with distributors, homeowners, sub-contractors, and sales representatives to process warranty and service for our Windows division in Medford, WI.

About The Position
• Work with Service Manager, Inside Sales team members, customers, and sales representatives to initiate and schedule service events to completion
• Communicate and coordinate service with customers, distributors, service contractors, and sales department
• Partner with the sales team to meet and exceed customers’ expectations of service
• Assist customers with verbal and written technical guidance
• Assist in revolving complaints while recording details of inquiries, concerns, and/or complaints
• Process service orders, warranty reorders, changes, and returns according to established departmental policies and procedures
• Assist with training seminars
• Work with service contractors to ensure insurance compliance within Sierra Pacific requirements
• Process paperwork for subcontractors’ invoices
• Issue service contractors’ work orders and guidance to resolve warranty field issues
• Monitor service contractors’ performance metrics
• Monitor in-house metrics for service performance

Qualifications
• 6 months’ prior customer service experience required
• Working knowledge of e-Bid and AS400 order systems a plus
• Window product knowledge required
• Excellent verbal and written communication skills
• Proficient in Microsoft Outlook, Word, and Excel
• High regard for accuracy
• Dependable, self-motivated, and organized

Why Join Our Team?
Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.

We provide an excellent benefit package including a full Health Benefits Plan with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company paid Life Insurance. In addition, for over 38 years, the Sierra Pacific Foundation has provided scholarships to help the children of our crew members with education expenses. Each year, the Foundation gives an average of $500,000 in scholarships.

How To Apply
If you are qualified and would like to join our team,
please send a cover letter referencing this position and a resume to:

Sierra Pacific Windows
Cher Murphy, Human Resources
575 S. Whelen Ave
Medford, WI 54451
(715)748-1834

or apply online and view all our jobs at: spi-ind.com/careers

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us.

What does it mean to be part of the Sierra Pacific family? It means you are a valued team member and part of a growing, third-generation family-owned, forest products company built on hard work, innovation, and wise investments.

With nearly 6,000 crew members in over 30 states, Sierra Pacific offers many opportunities for personal and professional growth; from entry-level to skilled trades, from truck drivers to sales managers, from foresters to engineers – for everyone! We invite you to learn more about our history, our 2.4 million acres of forestlands, and our state-of-the-art wood product and window manufacturing facilities at www.spi-ind.com/AboutUs.

As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We are also proud that all Sierra Pacific facilities follow our tobacco-free policy. Sierra Pacific adheres to E-verify to verify the social security number of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. If you are an individual with a disability and need accommodation to complete the application process, please call 800-378-8001 or write to Sierra Pacific Industries at PO Box 496011, Redding, CA 96049.

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